Omnibus Technologies & Solutions, LLC is a consulting company that makes it a priority to provide stellar customer service. Our objective is to hire innovative, dedicated, and intelligent talent that is capable and willing to assist the customer in achieving their organizational goals.
We are working with a large federal contract in Annapolis Junction, MD with five (5) years remaining. This program offers great opportunities to work with cross-functional teams including Software Engineers, Test Engineers, Systems Engineers, Integration, Database, and Cloud specialists. It has ample room to grow within the contract, and you get direct hands-on work with new technologies.
Description: Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Required Qualifications:
TS/SCI Polygraph
Fifteen (15) years' experience as an SA in programs and contracts of similar scope, type, and complexity is required.
Bachelors degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelors degree.
DoD 8570 compliance with Information Assurance Technical (IAT), Level III or higher is required.
CISSP Certification is required.
Preferred Qualifications:
Provide support for implementation, troubleshooting and maintenance of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Support the design of systems, mission architecture and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware, applications and software integration
Benefits:
Healthcare - Comprehensive medical benefits program that offers a wide variety of coverage options to include Company-paid Medical, Dental, and Vision Insurance
Paid Time Off (PTO) - Employees are eligible for 240 hours of leave (Holidays, Vacation Days and your Birthday).
Insurances - Company-Paid Life Insurance with Accidental Death & Dismemberment, Company-Paid Short Term and Long Term Disability Insurance, Supplemental Accident Insurance, Supplemental Critical Illness Insurance , Supplemental Life Insurance with Accidental Death & Dismemberment.
Retirement - 401(k) Retirement Plan with a wide range of investment options and a company-provided contribution of 5%.
Referral Bonus Program - We offer $5,000 to our employees who refer qualified candidates that are brought on board.